Privacy Policy

1Introduction

Metro Dental ("we," "us," or "our") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our office, use our website, or otherwise interact with our practice, in accordance with Ontario's Personal Health Information Protection Act (PHIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or receiving care at our office, you consent to the practices described in this policy.

2Information We Collect

Depending on how you interact with us, we may collect the following types of information:

• Personal Health Information: Medical and dental history, treatment records, X-rays, and insurance details necessary to provide care.
• Contact Information: Name, address, phone number, and email address collected at booking or through our contact forms.
• Payment Information: Billing details required to process payments for services rendered.
• Website Usage Data: IP address, browser type, and pages visited, collected automatically when you use our website.

3How We Use Your Information

We use the information we collect to:

• Provide, coordinate, and improve your dental care
• Schedule and send reminders for appointments
• Process billing and communicate with insurance providers
• Respond to inquiries submitted through our website
• Comply with legal and regulatory obligations

4Information Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your insurance provider, to process claims on your behalf
• With specialists or labs directly involved in your treatment
• When required by law, court order, or regulatory authority
• With trusted service providers who help us operate our practice, under confidentiality agreements

5Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, use, or disclosure. Patient records are stored in secure systems with restricted access limited to authorized staff. While we take security seriously, no method of storage or transmission is 100% secure, and we cannot guarantee absolute security.

6Your Rights & Choices

Under PHIPA and PIPEDA, you have the right to:

• Access and request a copy of your personal health records
• Request corrections to inaccurate or incomplete information
• Withdraw consent for certain uses of your information, subject to legal and professional obligations
• File a complaint with our office or the Information and Privacy Commissioner of Ontario

To exercise any of these rights, please contact us using the information below.

7Cookies & Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can disable cookies through your browser settings, though some website features may not function properly as a result.

8Children's Privacy

We provide dental care to patients of all ages, including children, under the consent and supervision of a parent or legal guardian. We do not knowingly collect personal information directly from children through our website without parental involvement.

9Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.

10Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• Metro Dental, 1729 St. Laurent Blvd, Ottawa, ON · K1G 3V4
• Phone: 613-733-6446
• Email: drjinsoosong@gmail.com